Sales
(877) 228-8271
Monday – Friday, 9 AM to 5 PM EST

Support
(877) 208-5574
Monday – Friday, 8 AM to 7 PM EST
Sales
(877) 228-8271 Monday – Friday, 9 AM to 5 PM EST

Support
(877) 208-5574 Monday – Friday, 8 AM to 7 PM EST

Client Support Hub

Welcome to the GenTec Client Support Center

If you are a client, please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Remote Desktop

Splashtop SOS

Email Support Team

Support Ticket

Call : 877-827-6787

Remote Support

Billing Portal

Experiencing a security breach?

Get immediate assistance from our security operations center! Take the following recommended actions NOW while we get on the case:

RECOMMENDED IMMEDIATE NEXT ACTIONS

  1. Determine which systems were impacted and immediately isolate them. Take the network offline at the switch level or physically unplug the systems from the wired or wireless network.
  2. Immediately take backups offline to preserve them. Scan backups with anti-virus and malware tools to ensure they’re not infected
  3. Initiate an immediate password reset on affected user accounts with new passwords that are no less than 14 characters in length. Do this for Senior Management accounts as well.